Delivery and shipping

Delivery time -
For orders sent from Jersey  to UK -

• Delivery times are calculated in working days - i.e. Monday to Friday inclusive
• For items in stock, delivery time - 3 to 5 working days, all though in some rare cases delivery can take up to 7 days. 
• If your order has not arrived within 7 days after making payment please contact us.
• Orders placed before 1.00 PM are usually dispatched on the same day. 
• Orders placed during bank holidays may take longer to receive. 

For orders sent from factory (international delivery) -

• Delivery time varies depending upon service chosen from 3- 30 days.

Lost orders

• For domestic orders - If your order has not arrived within 7 days after making payment please contact us.
• If an item is not traced a replacement will be dispatched.
• If a replacement is unavailable, a refund will be provided.
• If a customer experiences repeated problems with losses and non-delivery 123discountshop.com reserves the right to suspend the account and decline further orders to that customer.
• 123discountshop.com reserves the right to refuse to replace lost items or issue a refund if the delivery details are incorrect or incomplete.

Email support
We try to reply all queries within few hours of receiving it. Sometimes it may take up to 48 hours. 
For any urgent queries - you can call us on 01212 869 365 (8Am-2PM Monday to Friday).
Being business seller, queries received on late Friday or over weekend/bank holiday might take more time. 

If you appear not to have received any emails from us, please check your Spam/Junk/Bulk email folder. 
Certain email management providers may filter out our emails from showing in your Inbox.

We appreciate your patience and support.

Our returns policy 
We offer a straightforward refund or replacement policy in the unlikely event there is a problem with your product. 

Although all items dispatched will be securely packaged, unfortunately if you receive damaged items, please contact within 24 hrs of receiving the item.
We are happy to replace or refund faulty goods and aim to resolve issues quickly and to your satisfaction. 

Returns are accepted within 7 days of the date of receipt. However, returns will incur a 20% restocking fee. Postage charges cannot be returned and returning postage charges should be borne by the purchaser Returned goods Must be in Perfect Unopened Condition. 
In the unlikely event you need to return an item, please email us for details. Please note that we cannot accept returns that have not been authorised.
We can not accept returns without any previous communication with the buyer.

• Full refund can be done only within 14 days of purchase.
• After 14 days, if the item is covered under replacement/repair warranty, buyer has to bare one way postage costs.
• Repair/replacement would be done as soon as possible, but may take 14 days depending upon the stock availability.
• On some items, we give extra warranty at no extra costs.
• Only hardware/technical faults are covered under the warranty. (eg Screen/scratch damages are not covered under Repair/replacement warranty) 
• The maximum refund will be price paid + first class postage costs.

1. All items are as described.
2. Please check compatibility before making a purchase. Please take professional advice if needed before making purchase.
3. Payment should be made in full within 3 days of purchase. Payment outside this 3 day period may result in delays in receiving your order. 
   Please bear in mind that payment via PayPal e-Cheques typically take 12 days to clear.
4. Our main aim is total customer satisfaction. We endeavor to deliver within two working days. However, please allow eight working days since postal delays are common and completely out of our control.
5. Due to our efficient and speedy automated order processing systems, we can only deliver to the address details provided at checkout. Order can not be cancelled.
6. Your address and order details will be shared with third party dispatch company
7. Please mention your correct delivery address while making payment.
   If you enter the wrong/incomplete address, we will NOT be liable for any subsequent loss of the items. Address changes after making payment will NOT be considered.
   Buyer is responsible for all return shipping costs for any item that is returned as undeliverable, unclaimed or refused.
8. P&P charges - 
   These include transaction, advertising, distribution, delivery charges, packing, handling related costs and not just the cost of postage.
   Please note - Even if the p&p charges shown as free in some of our listings, we may split the item cost and the p&p charges separately in the invoice. 
   This price includes the cost of the item, accessories, shipping of item and shipping of accessories. Price shown is total price you pay.
   We may split up your order into multiple packages and cost of each packet would be shown separately on each invoice.
   Please note you may not receive all of your packages at the same time.
9. Specifications and information contained in web pages are furnished for informational use only and are subject to change without notice and should not be constructed as a commitment by us. We accept no responsibility or liability whatsoever for any errors or omissions that may appear in any of our listings. In no event shall we, our directors, officers, employees or agents be liable for any indirect, special, incidental or consequential damages (including damages for loss of profits, loss of business, loss of data, interruption of business and the like) even if we have been advised of the possibility of such damages arising from any defect or error in either our eBay listings or in any of the products we sell.
10. All postage costs are non refundable. 
    We will only cover return postal costs for orders arriving faulty within seven days from date of purchase. 
    We will refund the return postage cost up to the maximum value of a first class, large letter stamp.
11. Buyer would be responsible for the import taxes/duties, duties if any.
12. All returned items will be subject to a 20% re-stocking charge if found to be fully functional. Additionally, all goods returned for a refund will incur a 20% surcharge if not returned in their original condition and packaging. You must contact us before returning your order. Failure to do so will result in severe delays and potential loss of your return.
13. We accept no liability for the non-arrival of your return(s).

If you do not agree with our terms, please do not place your order.