123discountshop.com does offer a strict manner refund, return and replacement policies.
In a very rarest case, a product is likely to be received with a problem. All products
are safely and securely packaged, protecting against moist, vibration, scratch, water,
heat, dust and other hazards that are potential during shipping process.
Products related with quality-related issues should be informed to our customer support
team within 24 hours of receiving the item. We assure to refund or replace the damage
product and make sure to resolve your problem with the best possible solution at your convenience.
An order (excluding Made-TO-Order) shall be returned for a refund or an exchange within
7-14 days from the date of a received item, but before that, you need to contact our
123discountshop customer support. It is less likely to receive a damage product because
of company mistake, unfortunately, if so, 123disocuntshop.com takes a responsibility for
any shipping cost incurred. A full refund is avail within 14 days from the date of receive.
In the event, you need to return an item back to the company, we request you to contact us
via email with clear details about the reason(s) for return. Before you actually receive an
authorize mail from company side and if you return the product shall not be entertained or
accepted without an authorize mail.
We expect you to DO NOT send a product back until and unless a confirm mail is received
highlighting the point that a return process has been authorized. Failure to receive a
confirmation mail, returns shall be refused and will be sent back to the purchaser.
We do not entertain any complaint or accept returns without any authentic documentation
or communication previously made with the buyer.
Once the return product is received by the company, it will go through a serious
examination. In any case, if the returned product doesn’t qualify our examination
condition for a return or exchanged, shall not be refunded, replace or exchange.
It will be returned to a customer yet, company isn’t liable for return shipment
charges. All returned items should be unused, brand-new condition, original tags
After 14 days, 123discountshop does offer a cover under replacement/repair warranty.
Here the buyer has to incur one way postage costs. Hence, we guarantee a product
against material and workmanship defects within the highlighted warranty period.
Within the warranty period, if the defect arises and is proven to be a valid claim
as received by our customer support, we’re likely to offer options of an exchange,
repair service, or new components for replacement.
Important highlights of warranty period:
Warranty period is only valid for hardware and technical faults. Screen scratches or damages won’t be covered under the warranty period or refund/return policy.
The maximum refund will be price paid + first class postage costs.
If you haven’t received a product within 7 days after making a final payment,
we’d like you to contact 123discountshop customer support.
If an item is not traced a replacement will dispatched.
If a replacement isn’t available, a refund will be benefited.
Rights of 123discountshop.com
We have a right to suspend the customer account and restrict further orders to that customer, under situation where a customer continue to complain for resolved query and non-delivery incurred by customer mistake.
We right to refuse refund return, refund and exchange for lost items or the delivery details provide by a customer was inappropriate/ incomplete.
We right to refuse return, refund and exchange for any returned items lost or damaged during the shipment made by a customer. Customer is wholly solely responsible of the product until and unless it reach to the company.
We try to resolve all queries within few hours after receiving it. In a rare case, we even take up to 48 hours in the following condition:
A customer has forward the query on late Friday or over weekend or a bank holiday.
You can call us on 01212 869 365 (8Am-2PM Monday to Friday) for urgent queries.
We’d like to tell you, if you haven’t receive any feedback from us, kindly do check your spam, trash or bin folders of email. Please add 123discountshop communication email id on your contact list, preventing from further miscommunication with company.
123discountshop.com, the team will always be thankful for your support, trust and patience towards us.